Help for current tenants
What to do in an emergency, and how to ask for a repair in the home you rent from Adiora Management.
In an emergency
If anyone is in danger, call 911 now.
Call 911 first for anything life-threatening, then let us know.
Our emergency notice
In a life-threatening emergency, call 911 immediately. Adiora Management provides maintenance and emergency response for properties it manages only. Response times vary. For maintenance emergencies outside business hours, email us and we will respond as soon as practicable.
Which situation are you in?
Someone could get hurt
Call 911 right away. Once everyone is safe, let us know what happened.
An urgent repair outside business hours
Email us the address and the problem. We will respond as soon as practicable.
A repair that can wait
Send a maintenance request by email or the contact form. We aim to reply within 1 to 2 business days.
Request maintenance
Email us
Write to admin@adioramanagement.com. Email is the only way to send photos, so use it when a picture helps explain the problem.
Use the contact form
Choose “Maintenance request” as the topic and describe the problem in the message.
What to include
These details help us understand the problem and plan the repair.
- The property addressThe full street address of the home you rent.
- Your unit numberIf your building has more than one unit.
- What the problem isWhat you see, hear or smell, and when it started.
- Where it is in the homeFor example, the kitchen sink or the back bedroom window.
- Photos, if you can take them safelyAttach them to your email. Email is the only way to send photos.
- The best time and way to reach youSo we can ask questions and plan a visit.
- To
- admin@adioramanagement.com
- Subject
- Maintenance request: [your address]
Hello,
The kitchen sink at [your address], unit [number], is leaking under the cabinet. It started this morning. Photos are attached.
The best way to reach me is [phone or email], weekdays after 5 pm.
Thank you, [your name]
What happens after you report a problem
How we work with you on a repair, from your first message to the finished job.
Step 1: We read your request
Requests by email and by the contact form come to the same team. We aim to reply within 1 to 2 business days.Step 2: We ask for anything we still need
If something is unclear, we may ask for more detail, a photo or a good time to reach you.Step 3: We arrange the repair
We plan the work and agree with you on when someone can come to the home.Step 4: We check that it is fixed
When the work is done, we confirm with you that the problem is solved.
Online tenant portal
Not available yet
There is no online tenant portal at this time. For now, email and the contact form are the ways to request maintenance and ask questions. If we add an online portal, we will announce it on this page.
Common questions from tenants
What counts as an emergency?
Something urgent happened at night or on a weekend. What do I do?
How do I send photos?
When will I hear back?
Can Adiora help with a home it does not manage?
Fair housing
Read our fair housing statement, including how to file a complaint with the U.S. Department of Housing and Urban Development.
Need a repair?
Send the address, your unit and what is wrong. We will take it from there.